1. General Rule
Generally, all fees paid for Crusharo services (Premium Subscriptions, credit purchases) are non-refundable, and there are no refunds or credits for partially used periods, unless otherwise stated in this policy or as required by applicable law.
2. Exceptions and Right of Withdrawal (EU)
If you reside in the European Union or the United Kingdom, you have a 14-day right of withdrawal without having to provide a reason. This period starts from the day the subscription begins.
However, please note that if you have used the benefits of your subscription (such as sending Premium messages or spending credits) during this 14-day period, we may deduct a proportional amount for the usage already made up to the point of your cancellation request.
3. How to Request a Refund
All web version payments are processed by our merchant partner Paddle. To request a refund:
- If you were billed by Paddle, please contact their support or use the link received in your Paddle purchase receipt.
- If you purchased via the Apple App Store or the Google Play Store, refunds are handled directly by Apple and Google. You will need to go to your purchase history on the relevant device to make the request.
4. Abuse
If we find that a refund request is fraudulent or follows a violation of our Terms of Service (for example, if your account was banned for inappropriate behavior), we reserve the right to refuse the refund, even during the 14-day period.
5. Contact
If you encounter difficulties with a payment or need help with a refund request, our support team is available at: support@crusharo.com