Restore or transfer your purchases

If you created a new account, reinstalled the Crusharo app, changed devices, or had issues with your subscription, you may need to restore or transfer your purchases.

Here's how to proceed, depending on your payment method:

iOS:

If you made a purchase through the App Store and it doesn't appear:

1. Open the Crusharo app

2. Tap your profile icon

3. Tap on the settings icon

4. Scroll down to “Restore Purchases”

5. Log in to your Apple account

This will reconnect your Apple ID to your Crusharo purchases. Please note: You must sign in with the Apple ID used for the initial purchase.

If you attempted to restore your purchases using the Apple ID associated with your profile and encountered an error, please contact our support team so they can investigate this matter.

For other payment methods, for example by credit card or on Android:

If you used another payment method, contact our help desk by sending:

• The email linked to your old account

• The email linked to your new account

• Proof of your subscription (receipt and transaction ID)

Our team will review these items and associate your subscription with the correct account.

What if I purchased credits?

If they have not been transferred automatically, contact our help desk. We tranWe will transfer to your new account.