Check your photos

Crusharo is all about real people and real connections. Verification helps combat fake profiles and reassures other users about the authenticity of their discussions. Once your photos are verified, a blue checkmark will appear on your profile.

How do I get my photo verified?

Show your potential matches that you are a real person by completing a photo verification. People who discover you will know that you are as great in person as you are in your profile photos.

1. To have your profile verified, tap “Profile” at the bottom right of the app

2. You will see a verification prompt below your profile photo, or you can tap your photo, select "Edit", then scroll down to "Verification".

3. Take a selfie by copying the gesture from the example photo

We will use automatic and human verifications to ensure that your selfie matches the photos displayed on your profile. You will know the result of this check a few minutes later.

Having trouble with photo verification?

Here are quick solutions to the most common problems:

Camera issues:

• Check your application permissions:

◦ iPhone: Settings → Crusharo → Enable camera

◦ Android: Settings → Applications → Crusharo → Permissions → Enable camera• Update the app and restart your phone

The selfie is not clear or the gesture does not correspond to the one requested:

• If you are asked to reproduce a pose, follow it precisely

• Use good lighting

• Avoid hats, sunglasses or filters

• Check that your face is clearly visible

Verification is blocked:

• Force close the application and reopen it

• Switch from Wi-Fi to mobile data (or vice versa)

• Restart your device and try again

Verification refused:

• Try again in a better lit area

• Make sure you have at least one clear photo of yourself alone, where your face is fully visible and unobstructed

• If you are still unable to succeed, please contact us

We could not confirm verification but you have an active subscription:

• If you cannot access your account because you did not pass photo verification and have exhausted your attempts, your subscription will still be renewed if it was purchased directly through the application. Please contact us, we can cancel your reservation

• You can also request a refund at any time by following the instructions

• If you return to your account, you will still have access to your premium features until the end of the subscription period

• Please note that this does not applynot to payments made through Apple or Google Play. If you subscribed through Apple or Google Play, you will need to contact them directly