Verify your phone number
Phone number verification is one of the ways we make Crusharo a safe and authentic place to meet people.
We may ask you to verify your phone number when you create your account, log in using your phone number, or occasionally as part of a routine security check.
This process associates a unique phone number with your profile and confirms that you are a real person, not a bot or fake account. This way, we protect our members against identity theft, catfishing and fraudulent activities.
How to verify your number on Crusharo?
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Open your Crusharo profile
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Select the pencil icon to open the profile editor
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Scroll down to “Mobile number” and tap “Add number” or “Edit” (if you already have a saved number).
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Enter your number and select “Have number verified”.
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We will then text you a code or call you (no need to answer).
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Enter the code received by SMS or the last six digits of the number that called you to verify your account
Having trouble verifying?
Invalid or expired code
Why can this happen?
• The code was not entered correctly
• The code has expired (the codes are not validonly for a short time)
What to do?
• Request a new verification code and use it immediately
• Be sure to enter the most recent code if you requested more than one
• Avoid copying and pasting. It is best to enter the code manually.
“Number already in use”
Why can this happen?
• This phone number is already associated with another Crusharo account
What to do?
• If you have used this number before, try logging in with it instead of creating a new account
• If you can't access your old account, contact our support team for help
Verification always fails
Why can this happen?
• Temporary problems with your carrier or server
• SMS blocking by a VPN, spam filter or your phone settings
What to do?
• Disable any VPN or app that may be blocking text messages
• Make sure SMS permission is enabled for Crusharo in your phone settings
• Restart your device and try again later
Not receiving the verification call?
Why can this happen?
• Your carrier may have blocked the call or marked it as spam
• You may be in an area with poor network coverage
• You are using a VoIP or Internet number that may not be taking verification calls on-line.rge.
What to do?
• Make sure your phone is not in “Do Not Disturb” mode or set to block unknown calls
• Check that you have a good mobile signal before making the call
• Try requesting a code by SMS, if you haven't already done so
• If you use a VoIP number or an Internet number, try with a regular mobile number
• If the problem persists, contact our customer service