European legislation on digital services: Disputes relating to content removal and account blocking

The Digital Services Act (DSA) provides mechanisms to challenge decisions made by online platforms regarding the content and accounts of their users. If you believe there was an error in the actions we took regarding your account or your content, you can appeal our decision within six months. To do this, start by reading the corresponding part of our Community Charter. After reading the Policy, if you still believe that there was an error in the action taken on your account or your content, the best way to appeal is to complete the form linked to in the message you received regarding this action. You can also contact us via our online chat support (please explain why you are appealing our decision and provide as much detail as possible).

Finally, you may seek assistance from a certified alternative dispute resolution organization to resolve any disagreements related to our actions on your account or content. Including when you contest the outcome of an appeal. The European Commission will maintain a website listing the certified organizations available. It is important to note that the decisions rendered by these alternative dispute resolution bodies are not legally binding on younor for Crusharo.